Employment Screening Assessments
Have you ever been referred a person who appears to be a great match for your community team? But, then as you hire them, they don't seem to have the skills that they originally mentioned that they had in the interview?
PMA of West Michigan and Express Employment Professionals have formed a partnership to help! This program will provide a tool for you by permitting you to pre-screen and qualify potential candidates for job positions in the fields of Leasing, Property Management, and Maintenance. These assessments are available to Property Management Companies, Property Managers, and Human Resource Professionals in the apartment industry for the purpose of hiring more qualified candidates for the position. These assessments are also available for continuous coaching to the individuals in these positions throughout their tenure.
The program enables access to specific assessments that are catered to the Property Management industry. In addition, there are over 500 assessments that can be accessed to help further qualify potential job candidates. Please see the Property Management assessment options and a full list of all of the assessments that can be utilized.
We look forward to helping you to reach new levels of success by hiring the right team members for your community!
Available Assessments
Browse a sample of available assesments or download a complete list.
The General Maintenance test is based on four different areas of knowledge; plumbing, electrical, carpentry, and general maintenance problems (for example, changing light fixtures). The questions are composed of some of the most common tasks in these fields. This test is appropriate to administer to those functioning in a general maintenance capacity.
Assessments for Safety in the Workplace and Plumbing Quality are also available.
HVAC stands for Heating, Ventilating, and Air Conditioning. Refrigeration is often now included in the term or specified as HVAC/R. The HVAC assessment involves a wide variety of systems available. Topics include HVACR Fundamentals, Refrigerants, Electrical, Mechanical, Heating, Cooling, Hydronics/Steam/Boilers, and Safety. To remove Refrigeration topics from this assessment, consider creating a customized assessment.
Assessments for General Maintenance and Electricians are also available.
This test was designed to examine the knowledge level of applicants interested in participating in the plumbing field. Questions were derived from technical information common in the plumbing field which include, but are not limited to; water supply, drainage, calculations, materials, tools, and rough-in specifications. The test is appropriate to administer to those seeking to function as a plumber.
Tests for Safety in the Workplace, General Maintenance, and Basic Industrial Skills are also available.
The Blueprint Basics assessment measures an individual's understanding and knowledge of blueprints used in a construction setting. It utilizes portions of actual blueprints and illustrations of blueprint symbols to test their understanding of what a blueprint is saying to a contractor, sub-contractor, or architect. Topics include Blueprint Reading, Drawing Plans/Views, and Drawing Components/Symbols.
Assessments for Blueprint Reading, Basic Ruler Reading, and HVAC are also available.
This test covers the test taker's knowledge of non-specific-trade blueprint reading and blueprint symbols. It has a general focus on the construction trades and the blueprints typically associated with construction projects. It contains illustrations that primarily refer to residential construction projects that allow test takers to be assessed on their ability to visually understand the layout and symbols associated with residential construction drawings. It also evaluates the test taker's comprehension of some line types used on construction drawings. The test is appropriate for test takers whose primary tasks include the construction and/or maintenance of residential structures that require frequent referral to a set of blueprints reflecting the desired outcome of the architect or engineer.
Assessments for Home Inspection Skills and Finish Carpentry are also available.
The Finish Carpentry test is based on expertise gained in the field of finish carpentry. Common trade specific terms, techniques, tools, and mathematical problems that are used on a daily basis are the subject areas that comprise this test. This test is appropriate to administer to anyone who is looking to function in a finish carpentry capacity for such topics as Doors, Joinery, Materials, Stairs, Trim, Windows, and more.
Tests for Rough Carpentry, English Ruler Reading, Metric Ruler Reading, Flooring Skills, and Math and Reasoning Skills are also available.
The Flooring Skills test covers the installation and upkeep of various types of flooring. This assessment addresses such topical areas as water damage, climate acclimation, refinishing, and laying flooring over existing flooring. The test aims at determining whether the candidate possesses a basic knowledge of various types of flooring as well as the ability to identify proper tools and materials needed to efficiently and effectively perform on the job. This test is appropriate to administer to a person working on installing and/or caring for vinyl, wood, tile and carpet flooring.
Tests for Metric Ruler Reading, Rough Carpentry and Shop Math are also available.
The Home Inspection Skills test covers topical areas such as potential problems associated with aluminum wiring, methods for inspecting electrical components, as well as the responsibilities often associated with home inspection. This test also covers more general areas such as inspecting for roofing systems, electrical systems, structural systems, plumbing systems, and heating systems. This test is appropriate to give to anyone who functions or wish wishes to function as a Home Inspector.
Tests for Electricians and Plumbing Quality are also available.
Rough Carpentry is carpentry work that does not need to be finely joined or polished in appearance, such as framing, formwork, roofing, and other structural projects.
The Rough Carpentry assessment focuses on common trade specific terms, techniques tools, and mathematical problems. This test would be appropriate to administer to those who are intending to function in a rough carpentry capacity.
Tests for Finish Carpentry, Shop Math, Math and Reasoning Skills, Mechanical Reasoning, and Woodworking are also available.
Property Managers have multiple responsibilities associated with caring for a physical asset, generating income from that asset, as well as consideration for the needs of the tenants and the guidelines of the local, state, and federal government. Unlike technical fields, Property Management is not a factor specific job. One will find that there are many different areas that present different requirements as well as that pose different challenges. This test for Property Management is appropriate to administer to those that have basic knowledge of real estate maintenance, accounting and, of course, local, state, and federal laws that apply to the rental market.
Tests for Bookkeeping, Computer Literacy, and Home Inspection Skills are also available.
Call Center Consumer Collections
This test for Call Center Collections is aimed at determining whether the test taker has the knowledge and skills needed to function in a collections call center environment. Among the topical areas covered are: FDCPA (Fair Debt Collection Practices Act), Bankruptcy, Mathematical skills, Verification of Information and Telephone Etiquette. These questions are based on the seemingly most problematic areas of collections. The areas covered should assist in identifying the most qualified individuals in this field.
Tests for Call Center Environment as well as Call Center Listening Skills are also available.
Call Center Customer Service Survey (Leasing)
This test for Call Center Customer Service Survey is designed to measure customer service orientation, knowledge of preferred customer service behaviors, and customer service practices as they pertain to the call center environment.
Most questions have a best and second best answer, scoring 2 and 1 points respectively. The best possible points for this survey is 144, however also provided is a percentage score that is based on points scored.
Tests for Call Center Listening Skills and Call Center Environment are also available.
Call Center Listening Skills [audio] (Leasing)
This test, entitled Call Center for Listening Skills, employs audio-based call simulations to measure a test taker's listening skills, attention to detail and problem solving skills. Among the topics covered are identifying customer problems, listening with distractions, listening through emotional distress, and identifying caller attributes.
Tests for Call Center Customer Service Survey, Call Center Environment as well as Call Center U.S. Geographic Locations are also available.
Call Center Telephone Etiquette (Leasing)
The Call Center Telephone Etiquette covers and examines a general variety of skills, knowledge, and prior training for the Call Center Telephone professional. This assessment is focused on evaluating a trained customer service agent's communication skills along with their ability to recognize proper telephone etiquette, the best way to handle calls, department priorities, and the ability to provide first class customer service under any circumstances.
Assessments for Call Center Environment [audio], Call Center Customer Service Survey, and Call Center Listening Skills [audio] are also available.
Customer Service Mindset Survey [Leasing]
Customer Service Skills Survey measures the test taker's understanding of and attitude about customer service practices. This survey is designed to measure the customer service aptitude of any customer service representative and may be administered to those who deal with internal or external customers such as customer service, technical support or retail sales workers.
Most questions have a best and second best answer, scoring 2 and 1 points respectively. The best possible points for this survey is 144, however also provided is a percentage score that is based on points scored.
Also available are Call Center Listening Skills, Telephone Etiquette and Call Center Environment tests.
The Basic Office Skills test measures basic math and verbal skills. Topics include Basic Math (adding numbers, subtracting fractions), Business Math (business related word problems), Filing Skills (recognizing alphabetical order), Grammar, and Spelling. This test is designed for job candidates who need basic math and verbal skills in order to perform their job successfully.
Assessments for Basic Computer Terminology, Numeric Filing, Basic Spelling, and Office Grammar and Spelling are also available.
The Clerical Proofreading test aims at assessing the skill level of the test taker in identifying errors in text, tables and lists. The errors included are those of transference (made when transferring data from one site to another), grammatical errors, errors of calculation (made when compiling simple information), and punctuation errors. This test is intended for those with some experience with proofing and who will be expected to proofread on the job.
Assessments for Business Writing, Proofreader Marks and Punctuation are also available.
Data Entry 10 Key [Onscreen]
This Data Entry test requires the test taker to type information into a simulation of a spreadsheet. The session consists of entering a series of numbers. The results report of this test indicates the speed, in keystrokes per hour, and accuracy of the data entry session. This test is appropriate to administer to those whose Data Entry 10 Key speed is an important facet of their position.
Tests for Data Entry Alpha Numeric and Numeric Proofreading are also available.
Data Entry Alpha Numeric [Onscreen]
The Data Entry Alpha Numeric test measures the speed and accuracy of the test taker in conducting data entry. The test requires the user to type information into a simulation of a database. The results report of this test indicates the speed in keystrokes per hour and accuracy of the data entry session. This test is appropriate to administer to those whose job description requires effective Data Entry skills.
Tests for Data Entry 10 Key and Typing are also available.
This test, entitled Listening Skills [audio], will assess the test taker's ability to listen attentively, infer meaning, and translate into course of action. It employs audio-based office simulations that call on the test taker's attention to detail and problem solving skills.
Tests for Basic Office Skills and Following Verbal Instructions [audio] are also available.
The Office Grammar and Spelling Skills test measures the test taker's knowledge of spelling, sentence structure, punctuation, and word usage. This test is designed for job candidates who need verbal and written skills in order to perform a job successfully.
Tests for Office Filing Skills and Office Math Skills are also available.
This test is aimed at assessing the skill level of an employee or potential employee in the understanding and implementation of office management logistics. The questions herein address scenarios that are found daily in an office environment. Office Managers with more than a year of experience should be able to recognize these routine office questions. Among the issues that are included are Office Ethics, Office Maintenance, Security, Troubleshooting Equipment and Planning and Organizational Skills.
Tests for Human Resources Benefits Knowledge, Interviewing & Hiring Concepts and Human Resources Basics are also available.
