Grand Rapids Events

Click here to view and print the 2010 Calendar of Events!

Date: February 11, 2010
Time: 9:00 am -11:30 am
Keynote Speaker: Amy Goethal
Director of Neighborhood Improvement Department for the City of Grand Rapids
Description: Grand Rapids City Code Compliance for Inspections

The Housing Inspection Division of the Neighborhood Improvement Department is responsible for enforcing codes that govern the maintenance and upkeep of residential property, as well as various health and safety codes, in an effort to provide for the preservation of the City's housing stock and the stabilization of our neighborhoods.

The Building Inspection Division is responsible for enforcement of the State of Michigan Building, Electrical, Plumbing, and Mechanical codes for new construction and building renovations. Staff are also involved with the testing and licensing of Electrical contractors and Boiler operators/engineers, along with the license registration of state contractors doing work within the City of Grand Rapids.
Location: PMA of West Michigan Training Center
2675 44th Street SW, Suite 303
Wyoming, MI 49519
MAP
Costs: Members: FREE
Non-Members: $10
Download Registration Form

Date: February 16, 2010
Time: REGISTRATION 8:30 am - 9:00 am
Education Sessions 9:00 am - 4:00 pm
MAINTENANCE MANIA COMPETITION AND RECEPTION 4:00 pm - 6:00 pm
Keynote Speaker: KEYNOTE: Susan Wells
Additional Speakers Include: Don Hoekstra
Pete Regules
Mitzi Taylor
Gary Offenbacher
Chris King-Dye
Description: The STAR Studded Trade Show & Education Sessions
“Lights, Camera, Action”
Apartment Living in the Spot Light
The Red Carpet will be rolled out for all PMA & IREM Members!

9am to 10:15
Susan Wells
Are sales Slipping Through Your Fingers?

9am to 10:15
Mitzi Taylor
Another Meeting? Time Management

9am to 10:15
Don Hoekstra
Curb Appeal, Does Your Community stand out from the rest?

10:30am to Noon
Susan Wells
Social Media: The Good, Bad & Ugly?

10:30am to Noon
Pete Regules
People Power! Building & Motivating Your Team

10:30am to Noon
Mitzi Taylor
How to better understand your customer and your employees

Noon to 2pm
LUNCH and TRADE SHOW!

2pm to 3pm
Susan Wells
Retain More Residents-Drip Marketing Works

2pm to 3pm
Mitzi Taylor
Employee Pathing, what does it take to make Your Most valuable asset successful?

2pm to 3pm
G. Offenbacher
Bed Bugs. What should you Know?

3pm to 4pm
Mitzi Taylor
Viewing Customer Complaints as a Gift!

3pm to 4pm
Susan Wells
The Phone Call, It is Not About You it is About THEM

3pm to 4pm
Chris King-Dye
HVAC Trouble Shooting

4pm to 6pm
Maintenance Mania and Reception
CALL 616.531.5243 for your wheels!
Location: Frederick Meijer Gardens & Sculpture Park
1000 East Beltline Avenue NE
Grand Rapids, Michigan
MAP
Costs: Members: $49 for any 2 sessions
Non-members: $89 for any 2 sessions
Members: $89 for full day
Non-members: $149 for full day
All registrations include Lunch & Expo
Download Education Registration Form
Download Booth Form

Date: February 24, 2010
Time: To Be Announced
Keynote Speaker: SPONSORSHIP AVAILABLE!
Business Partners call PMAWM for details.
616.531.5243
Description: GLAStar BOARD BUILDING SESSION These sessions can be sponsored by Business Partners and held at an apartment community! Show your support of your customer by nominating them for a PMAM GLAStar Award and help them design their entry board!
Location: TO BE ANNOUNCED
Costs: Sponsorship is $99
Download Registration Form

Date: February 25, 2010
Time: 9:00 am - 5:00 pm SEATING IS LIMITED!!
Keynote Speaker: Presented by Nova Environmental, Inc.
Nova Environmental, Inc. was one of the first firms in the State of Michigan to be approved by the EPA to teach this class pursuant to Section 402 of TSCA.
Nova Environmental, Inc. has been providing expert environmental training throughout the State of Michigan for over 20 years. Our instructional staff are professional trainers who have years of experience in the lead industry. They share this knowledge through learned techniques that keep participants interested.
Description: Certified Lead Renovator Training
As of April 2010, Contractors, Builders and Property Management staff who disturb lead-based painted components within private residences, apartments, multi-family housing communities and child occupied facilities built prior to 1978 must have a Certified Lead Renovator onsite.
To become a Certified Lead Renovator, one must complete an eight hour EPA approved Lead Renovator Training Program.
Participants who successfully complete the one day course shall be provided certification for a period of five years.
Find out more about the new guidelines.
Location: The Hilton
4747 28th Street SE
Grand Rapids MI
MAP
Costs: Members: $200
Non-Members: $300
Continental Breakfast and Lunch are included.
Download Registration Form

Date: March 10, 2010
Time: 9:00 am - Noon
Keynote Speaker: Nadeen Green, For Rent Media Solutions
Nadeen is proud to be Senior Counsel with For Rent Media Solutions. She has been an attorney since 1979 and has taught Fair Housing law to the multi-family housing industry since the Fair Housing Amendments Act went into effect in 1989. Her many programs have been presented to apartment management companies and state and local apartment associations nationwide. She has been asked to speak numerous times for the National Apartment Association and the Multi-Housing World annual conventions. Her reader-friendly articles on Fair Housing appear regularly in industry publications.
Description: Fair Housing
Training for:
Management company executives
Property and site managers
Leasing professionals
Maintenance technicians
Vendors at your property
Fair housing violations continue to present day-to-day issues within the rental housing community. With this in mind, there is always a need for fair housing training, and the apartment industry has been addressing this need for over 40 years.
Location: The Hilton
4747 28th Street SE
Grand Rapids MI
MAP
Costs: Members: $75
Non-Members: $100
Download Registration Form

Date: March 16, 2010
Time: To Be Announced
Keynote Speaker: More details to come!
Description: General Membership Meeting
Bowling for Red Cross of Greater Grand Rapids
Location: To Be Announced
Costs: To Be Annnounced

Date: March 18, 2010
Time: To Be Announced
Keynote Speaker: SPONSORSHIP AVAILABLE!
Business Partners call PMAWM for details.
616.531.5243
Description: GLAStar BOARD BUILDING SESSION These sessions can be sponsored by Business Partners and held at an apartment community! Show your support of your customer by nominating them for a PMAM GLAStar Award and help them design their entry board!
Location: To Be Announced
Costs: Sponsorship is $99
Download Registration Form

Date: March 24, 2010
Time: 11:00 AM - 2:00 PM
Keynote Speaker: Presented by DTE
Description: DTE Smart Lunch
Utility Management
Back by popular demand, DTE Energy is sponsoring a FREE SmartLunch seminar for Grand Rapids-area landlords and property managers! Discover ways Landlord Utility Manager can help you manage utility services efficiently at your multiple rental properties Learn how to save money -- and energy -- with our rebate program designed specifically for multifamily buildings
Location: The Hilton
4747 28th Street SE
Grand Rapids MI
MAP
Costs: FREE!
Download Registration Form

Date: March 25, 2010
Time: 9:00 am - Noon
Keynote Speaker: Tommie Maier & Karen Arndt
American Red Cross of Greater Grand Rapids
Description: DOUBLE FEATURE!!!
2 classes for the price of one! Stop, Drop and Roll
It only takes 10 seconds for your world to go up in smoke! Somewhat alarming but factual information concerning fires that affect apartment communities and families. The presentation will provide documented real video footage as to how quickly - WITHOUT WARNING - your life can completely change. Every participant will be provided with life-saving materials for yourself, your family and your community.
"Got Insurance - We Do!" Various insurance companies will provide you with an interesting and very informative format. Survey says -"If you can buy something for $60 - you should have 2-3 months of insurance."
THE SESSION WILL CONCLUDE WITH A TOUR OF THE FACILITY
Location: American Red Cross of Greater Grand Rapids
1050 Fuller NE
Grand Rapids, MI
MAP
Costs: Members: $25
Non-members: $35
Download Registration Form

Date: March 25, 2010
Time: 9:00 a.m. – Noon
Keynote Speaker: Tommie Maier & Karen Arndt
American Red Cross of Greater Grand Rapids
Description: "Got Insurance - We Do!"
Various insurance companies will provide you with an interesting and very informative format. Survey says -"If you can buy something for $60 - you should have 2-3 months of insurance."
Location: American Red Cross of Greater Grand Rapids
1050 Fuller NE
Grand Rapids, MI
MAP
Costs: Members: $25
Non-members: $35
Download Registration Form

Date: April 6, 2010
Time: 8:30 am - 9:00 am Registration and Breakfast
9:00 am - 12:00 pm Internet Leasing University
Keynote Speaker: Janice Maher, Advertising Consultant, Apartments.com
Marc Glasstetter, Regional Sales Manager, Apartments.com
Description: Internet Leasing University
The Internet Leasing University presented by Apartments.com will teach you and your leasing team what it takes to be savvy online marketers by effectively managing internet traffic and leads, turning those leads into leases and maximizing your advertising return on investment.
* Learn how renters research their move and find your property online
* Identify follow-up techniques to turn internet leads to signed leases
* Calculate your community's cost-per-lease
* Track and evaluate your online marketing plan
* Share best practices and success stories
* And much more!
Location: Hyatt Place Grand Rapids - South
2150 Metro Lane
Wyoming MI 49519
MAP
Costs: FREE for the first 50 people who register
After that $10 per person
LIMITED SEATING! RSVP today to Janice Maher by calling (616) 802-0583 or email jmaher@apartments.com
Download Registration Form

Date: April 14, 2010
Time: 9:00 am - 2:00 pm
Keynote Speaker: Dan Mark, KMG Prestige
Description: R-410A Universal Safety and Training (and Testing)
HVACR service personnel need to know the facts to keep safe. The EPA has established the phase out of the HCFC R-22 with no production or importing beginning in 2020. However, equipment manufacturers must phase out the use of HCFC R-22 in new units by January 1, 2010.

The Universal R-410A Safety and Training Program provides an understanding to the safe handling, proper charging, operating characteristics, proper applications, and general use of R-410A refrigerant.
Location: PMA of West Michigan Training Center
2675 44th Street SW, Suite 303
Wyoming, MI 49519
MAP
Costs: Members: $129
Non-Members: $159

Date: April 16, 2010
Time: 9:00 am - Noon
Keynote Speaker: Gary Offenbacher
Description: Bed Bugs 101 - A Property Management Company's Perspective
Location: Brookmeadow Apartments
0-143 Brookmeadow N. Lane
Grandville MI 49418
MAP
Costs: Members: $39 Non-Members: $49

Date: April 20, 2010
Time: 11:45 am - 1:30 pm
Keynote Speaker: Presented by Tommie Maier & Karen Arndt
American Red Cross of Greater Grand Rapids
Description: General Membership Meeting
Disaster Preparedness & Planning
Location: The Hilton
4747 28th Street SE
Grand Rapids MI 49512
MAP
Costs: Members: $15 in advance / $18 at the door
Non-Members: $20 in advance / $23 at the door

Date: April 22, 2010
Time: 7:30 am - 9:00 am
Keynote Speaker: SPONSORSHIP AVAILABLE!
Description: Maintenance Breakfast
TOPIC TO BE ANNOUNCED

Location: PMA of West Michigan Training Center
2675 44th Street SW, Suite 303
Wyoming, MI 49519
MAP
Costs: Members: $10
Non-Members: $15

Date: April 22, 2010
Time: 2:00 pm - 2:45 pm
Keynote Speaker: Amanda Schneider, RentLinx
Description: PMAWM Online Advertising Tips Vacancies are at a 30-year high. Are you taking full advantage of your community advertisements on the PMAWM and PMAM websites? Join us and learn how to increase your incoming leads. See which ads are effective, and which aren't. Get a free average rent report for your area. Bring all of your online advertising questions. Seats are limited to the first 15 people. Register by 4/21.
Location: Online Interactive Webinar (a link will be emailed to registrants on 4/22)
Costs: Members: Free! Non-members: Free

Date: April 23, 2010
Time: To Be Announced
Keynote Speaker: SPONSORSHIP AVAILABLE!
Business Partners call PMAWM for details. 616.531.5243
Description: GLAStar BOARD BUILDING SESSION These sessions can be sponsored by Business Partners and held at an apartment community! Show your support of your customer by nominating them for a PMAM GLAStar Award and help them design their entry board!
Location: TO BE ANNOUNCED
Costs: Sponsorship is $99
Download Registration Form

Date: May 12, 2010
Time: 9:00 am - Noon
Keynote Speaker: Presented by Patty Morgan-Seager, Seager Marketing
Ms. Seager began her marketing career in 1976 in Indianapolis, Indiana. During her 13-year tenure, she held a prestigious position as Marketing/Training Director overseeing 12 apartment communities in the Greater Indianapolis and Southern Indiana area.

In 1989, Ms. Seager was recruited by HPC Publishing where she successfully launched the Columbus Apartment Guide publication and increased its size from 92 to 452 pages. In 1995 she was promoted to National Sales Trainer and was instrumental in training all new sales personnel while developing and implementing a new National Sales Training Program. In 1996, Patty was promoted to Midwest Regional Director overseeing eight markets n seven cities (Columbus, Chicago, Indianapolis, Dayton, Cincinnati, Detroit, and Cleveland).
Some of Ms. Seager's award winning achievements include:
* Rookie Publisher of the Year
* Publisher of the Year
* Sales Team of the Year
* CAA Associate Member of the Year
* HPC Special Recognition Award
Ms. Seager has also earned many professional and nationally recognized education designations throughout her distinguished career. These designations qualify Ms. Seager as one of the best marketing trainers in the country. Some of the educational designations include:
* (Certified Apartment Manager) NAA Designation
* ARM (Accredited Apartment Manager) I.R.E.M. Designation
* Certified Apartment Manager instructor
* Leasing Seminar Instructor
In addition, Ms. Seager continues to be a highly respected and innovative speaker. Providing her services at popular Trade Shows and Conferences nationwide.
Description: MARKETING
Location: To Be Announced
Costs: Members: $49
Non-members: $74

Date: May 18, 2010
Time: 11:45 am - 1:30 pm
Keynote Speaker: Presented by Kim Brenna, RentGrow and Kateri Bain, RentBureau
Description: General Membership Meeting
Resident Screening
Location: The Hilton
4747 28th Street SE
Grand Rapids MI 49512
MAP
Costs: Members: $15 in advance / $18 at the door
Non-Members: $20 in advance / $23 at the door

Date: May 20, 2010
Time: 7:30 am - 9:00 am
Keynote Speaker: Presented by Dennis Kennedy, Phoenix Properties

SPONSORSHIP AVAILABLE! Business Partners contact PMAWM at 616.531.5243 for more information!
Description: Maintenance Breakfast
Appliance Repair
This is a "hands-on" session!
Location: To Be Announced
Costs: Members: $10
Non-Members: $15

Date: May 21, 2010
Time: To Be Announced
Keynote Speaker: SPONSORSHIP AVAILABLE!
Business Partners call PMAWM for details.
616.531.5243
Description: GLAStar BOARD BUILDING SESSION These sessions can be sponsored by Business Partners and held at an apartment community! Show your support of your customer by nominating them for a PMAM GLAStar Award and help them design their entry board!
Location: TO BE ANNOUNCED
Costs: Sponsorship is $99
Download Registration Form

Date: May 26, 2010
Time: 9:00 am - 2:00 pm
Keynote Speaker: Dan Mark, KMG Prestige
Description: HVAC Certification
Section 608 - EPA
Section 608 of the Federal Clean Air Act requires that all persons who maintain, service, repair or dispose of appliances that contain regulated refrigerants be certified in proper refrigerant handling techniques.
Federal regulations require that persons who work with regulated refrigerants be certified. The certification exam verifies that the person has read and understands the requirements of the Federal Clean Air Act.
Location: PMA of West Michigan Training Center
2675 44th Street SW, Suite 303
Wyoming, MI 49519
MAP
Costs: Members: $129
Non-Members: $159

Date: June 16, 2010
Time: 10:00 am - 11:30 am
Keynote Speaker: Kathy Vallie, PMAM
Description: How To Make A GLAStar Entry Board
Location: PMA of West Michigan Training Center
2675 44th Street SW, Suite 303
Wyoming, MI 49519
MAP
Costs: Members: FREE

Date: June 17, 2010
Time: 9:00 am - 11:00 am
Keynote Speaker: Neighborhood Improvement Department, City of Grand Rapids
Description: Grand Rapids City Code Compliance for Inspections
Location: PMA of West Michigan Training Center
2675 44th Street SW, Suite 303
Wyoming, MI 49519
MAP
Costs: Members: FREE
Non-Members: $10

Date: July 14, 2010
Time: To Be Announced
Keynote Speaker: SPONSORSHIP AVAILABLE!
Business Partners call PMAWM for details. 616.531.5243
Description: GLAStar BOARD BUILDING SESSION These sessions can be sponsored by Business Partners and held at an apartment community! Show your support of your customer by nominating them for a PMAM GLAStar Award and help them design their entry board!
Location: TO BE ANNOUNCED
Costs: Sponsorship is $99
Download Registration Form

Date: July 15, 2010
Time: 2:00 pm - 2:45 pm
Keynote Speaker: Amanda Schneider, RentLinx
Description: PMAWM Online Advertising Tips Vacancies are at a 30-year high. Are you taking full advantage of your community advertisements on the PMAWM and PMAM websites? Join us and learn how to increase your incoming leads. See which ads are effective, and which aren't. Get a free average rent report for your area. Bring all of your online advertising questions. Seats are limited to the first 15 people. Register by 7/14.
Location: Online Interactive Webinar (a link will be emailed to registrants on 7/15)
Costs: Members: Free! Non-members: Free

Date: July 21, 2010
Time: 8:00 am - 5:00 pm
Keynote Speaker: SPONSORSHIPS AVAILABLE
Description: PMA Annual Golf Outing
Location: TO BE ANNOUNCED
Costs: Members: $75 per golfer
Non-Members: $85 per golfer

Date: August 11, 2010
Time: To Be Announced
Keynote Speaker: SPONSORSHIP AVAILABLE!
Business Partners call PMAWM for details. 616.531.5243
Description: GLAStar BOARD BUILDING SESSION These sessions can be sponsored by Business Partners and held at an apartment community! Show your support of your customer by nominating them for a PMAM GLAStar Award and help them design their entry board!
Location: To Be Announced
Costs: Sponsorship is $99
Download Registration Form

Date: August 12, 2010
Time: 9:00 am - 10:30 am

Keynote Speaker: Owners, Regional Managers and Executive Industry Professionals should attend this meeting.
Description: Regional Managers and Owners Roundtable
General Market Conditions
Leasing Traffic
Occupancies
Staffing Issues
Marketing Trends
Location: PMA of West Michigan Training Center
2675 44th Street SW, Suite 303
Wyoming, MI 49519
MAP
Costs: Members: FREE

Date: August 18, 2010
Time: 7:30 am - 9:00 am
Keynote Speaker: SPONSORSHIP AVAILABLE
Description: Maintenance Breakfast

Location: PMA of West Michigan Training Center
2675 44th Street SW, Suite 303
Wyoming, MI 49519
MAP
Costs: Members: $10
Non-Members: $15

Date: August 24, 2010
Time: 9:00 am - Noon
Keynote Speaker: To Be Announced
Description: Leasing Skills
Location: PMA of West Michigan Training Center
2675 44th Street SW, Suite 303
Wyoming, MI 49519
MAP
Costs: Members: 3 or more-$29 each, 2 attendees-$39 each, 1 attendee-$49
Non-Members: $74

Date: August 27, 2010
Time: 9:00 am - 5:00 pm SEATING IS LIMITED!!
Keynote Speaker: Presented by Nova Environmental, Inc.
Nova Environmental, Inc. was one of the first firms in the State of Michigan to be approved by the EPA to teach this class pursuant to Section 402 of TSCA.
Nova Environmental, Inc. has been providing expert environmental training throughout the State of Michigan for over 20 years. Our instructional staff are professional trainers who have years of experience in the lead industry. They share this knowledge through learned techniques that keep participants interested.
Description: Certified Lead Renovator Training
As of April 2010, Contractors, Builders and Property Management staff who disturb lead-based painted components within private residences, apartments, multi-family housing communities and child occupied facilities built prior to 1978 must have a Certified Lead Renovator onsite.
To become a Certified Lead Renovator, one must complete an eight hour EPA approved Lead Renovator Training Program.
Participants who successfully complete the one day course shall be provided certification for a period of five years.
Find out more about the new guidelines.
Location: The Hilton
4747 28th Street SE
Grand Rapids MI
MAP
Costs: Members: $200
Non-Members: $300
Continental Breakfast and Lunch are included.

Date: September 8, 2010
Time: To Be Announced
Keynote Speaker: SPONSORSHIP AVAILABLE!
Business Partners call PMAWM for details. 616.531.5243
Description: GLAStar BOARD BUILDING SESSION These sessions can be sponsored by Business Partners and held at an apartment community! Show your support of your customer by nominating them for a PMAM GLAStar Award and help them design their entry board!
Location: To Be Announced
Costs: Sponsorship is $99
Download Registration Form

Date: September 9, 2010
Time: 9:00 am - 5:00 pm
Keynote Speaker: Dave Soule
Description: HVAC Maintenance and Repair
This course is composed of Heating Maintenance and Repair, Air Conditioning Maintenance and Repair and The Future of Air Conditioning in the Apartment Industry.
Location: PMA of West Michigan Training Center
2675 44th Street SW, Suite 303
Wyoming, MI 49519
MAP
Costs: Members: $100
Non-Members: $150

Date: September 9, 2010
Time: 9:00 am - 4:00 pm

Keynote Speaker: Rich George
Description: Continued Education For Real Estate License
Location: The Hilton
4747 28th Street SE
Grand Rapids MI 49512
MAP
Costs: Members: $55
Non-Members: $75

Date: September 9, 2010
Time: Multiple Dates
September 9, 10, 16, 23 and 24
9:00 am - 5:00 pm
Keynote Speaker: Dave Soule
Description: CAMT (Certified Apartment Maintenance Technician)
Location: PMA of West Michigan Training Center
2675 44th Street SW, Suite 303
Wyoming, MI 49519
MAP
Costs: Members: $450
Non-Members: $550

Date: September 10, 2010
Time: 9:00 am - 5:00 pm
Keynote Speaker: Dave Soule
Description: Interior and Exterior Maintenance and Repair
This course gives learners what they need to know to keep the interior and exterior of the buildings on their property in excellent shape, both through repair and preventive maintenance. This course also teaches students how to perform "make-ready" activities, and gives them helpful checklists to use on the job.
Location: PMA of West Michigan Training Center
2675 44th Street SW, Suite 303
Wyoming, MI 49519
MAP
Costs: Members: $100
Non-Members: $150

Date: September 15, 2010
Time: 8:30 am - 5:00 pm
Keynote Speaker: In partnership with MAHMA (Midwest Affordable Housing Management Association)
Saul Himelstein, President/CEO of The Inspection Group, Inc. presents the Top Ten Mistakes Everyone Makes When Preparing for REAC Inspections. Attendees will learn what the inspectors are looking for and how to eliminate problems before the inspection begins. Mr. Himelstein knows first hand what inspectors will be looking for, prior to working with the Inspection Group he served as a REAC inspector.
Description: Top Ten Mistakes Everyone Makes Concerning REAC
REAC Inspection. Two words guaranteed to strike fear into even the most seasoned manager's heart. Fear no more, we'll get you the inside scoop you need in order to help you ace your next inspection as national expert.
Location: Brookmeadow Apartments
0-143 Brookmeadow N. Lane
Grandville MI
MAP
Costs: Members: $129
Non-members: $169

Date: September 16, 2010
Time: 9:00 am - 5:00 pm
Keynote Speaker: Dave Soule
Description: Electrical Maintenance and Repair
This course provides the solid foundation in electrical work that learners must have to be successful on the job, especially when working with appliances and HVAC. Content includes understanding systems and circuits; switches, receptacles and fixtures; using meters; making diagnoses and repairs; following regulations; and safety issues.
Location: PMA of West Michigan Training Center
2675 44th Street SW, Suite 303
Wyoming, MI 49519
MAP
Costs: Members: $100
Non-Members: $150

Date: September 21, 2010
Time: 11:45 am - 1:30 pm
Keynote Speaker: David Gregory, Kelley Cawthorne
Description: General Membership Meeting
"Legislative Issues"
Location: The Hilton
4747 28th Street SE
Grand Rapids MI 49512
MAP
Costs: Members: $15 in advance / $18 at the door
Non-Members: $20 in advance / $23 at the door

Date: September 23, 2010
Time: 9:00 am - 5:00 pm
Keynote Speaker: Dave Soule
Description: Appliance Maintenance and Repair
This course teaches students how to install, diagnose and repair the key appliances that they will encounter on the job.
Location: PMA of West Michigan Training Center
2675 44th Street SW, Suite 303
Wyoming, MI 49519
MAP
Costs: Members: $100
Non-Members: $150

Date: September 24, 2010
Time: 9:00 am - 5:00 pm
Keynote Speaker: Dave Soule
Description: Plumbing Maintenance and Repair
This course teaches students how to maintain and repair plumbing systems and fixtures. Content includes an overview of the systems; key materials and equipment; pipes, fittings, and valves; and fixtures and appliances.
Location: PMA of West Michigan Training Center
2675 44th Street SW, Suite 303
Wyoming, MI 49519
MAP
Costs: Members: $100
Non-Members: $150

Date: September 29, 2010
Time: 9:00 am - Noon
Keynote Speaker: Tommie Maier & Karen Arndt
American Red Cross of Greater Grand Rapids
Description: You Cannot Put A Bandaid On Everything
First Aid 101 - Covering an injury with a bandaid does not make it "all better". This session will give "to the point" instructions and illustrations on how to make your family safe. The class will also provide information on how to "build a kit with your family". THE SESSION WILL CONCLUDE WITH A TOUR OF THE FACILITY.
Location: American Red Cross of Greater Grand Rapids
1050 Fuller NE
Grand Rapids, MI
MAP
Costs: Members: $25
Non-members: $35

Date: October 5, 2010
Time: 2 DAY CLASS
October 5 & 6, 2010
8:00 am - 5:00 pm each day
Keynote Speaker: In partnership with MAHMA, Midwest Affordable Housing Management Association
Description: LIHTC (and SHCM) Fundamental & Advanced Tax Credit Training course is ideal for owners, managers, asset managers, developers and site staff who need to understand the both the basics and the critical workings of Low Income Housing Tax Credits. Those who are new to the industry and those who want a better understanding. The second half of day-two will include the Specialist in Housing Credit Management Exam. Additional details about the SHCM designation and whether you qualify can be found below.
Tax Credit Comprehensives will cover the following areas:
Managing an LIHTC Community
Habitability & General Use Requirements
Full Time Students
Qualifying Residents & Households
Determining Resident Eligibility
Income & Employment—What is included and what is not.
Assets: Income vs. Assets, How to Calculate assets, Determining Cash Value, Real Estate, Personal Property, etc.
Certification & Recertification:
Recommendations, Waivers and Transfers
Set Asides, Target Units, Lease Requirements and Program Layering
On Going Compliance: File Maintenance, First Year Files, Project Information, Compliance Monitoring by State.
What is the LIHTC Program: History, Terms, Allocation & Continuing Eligibility.
Development: Project Wide vs Building by Building, Applicable Fractions, Qualified Basis, Annual Credit Amount, Credit Period.
LIHTC Program Requirements:
Maximum Allowance Incomes, IRS Forms, Unit Vacancy & Available Unit Rule,Bonds, Acquisition/Rehab.
Updates on: 8823 Audit Guide, Student Income/Exceptions, HUD Handbook 4350.3 Change 2
SHCM - Specialist in Housing Credit Management Exam
The Specialist In Housing Credit Management exam will be offered from 2 pm - 5 pm on October 8, 2008. After earning your SHCM certification you will be able to demonstrate your mastery of the housing credit program in the following ways:
LIHTC Program Regulations
Unit Eligibility
Applicant Eligibility
Certifications, documentation & record keeping
Monitoring and reporting compliance
How to become Certified:
Education—complete 12 hours of instruction in the housing credit field (LIHTC)
2) Examination— pass the SHCM exam
Professional Experience– minimum of two years of housing credit management experience
4) SHCM Code of Professional Conduct— Commit to a code of professional conduct.

Location: Brookmeadow Apartments
0-143 Brookmeadow N. Lane
Grandville MI
MAP
Costs: PMA & MAHMA MEMBERS: $329 + $150 exam fee for SHCM Certification (optional exam)
Non-Members: $379 + $150 exam fee for SHCM Certification (optional exam)
PASSING EXAM IS REQUIRED FOR CERTIFICATION

Date: October 7, 2010
Time: 2:00 pm - 2:45 pm
Keynote Speaker: Amanda Schneider, RentLinx
Description: PMAWM Online Advertising Tips Vacancies are at a 30-year high. Are you taking full advantage of your community advertisements on the PMAWM and PMAM websites? Join us and learn how to increase your incoming leads. See which ads are effective, and which aren't. Get a free average rent report for your area. Bring all of your online advertising questions. Seats are limited to the first 15 people. Register by 10/6.
Location: Online Interactive Webinar (a link will be emailed to registrants on 10/7)
Costs: Members: Free! Non-members: Free

Date: October 13, 2010
Time: 9:00 am - Noon
Keynote Speaker: Jessica Wressel
Description: Keys to Success in Leasing
Career prospects
Characteristics of an effective leasing consultant
Job responsibilities
Goal setting
Time management
Teamwork
Market knowledge
Product knowledge
Location: PMA of West Michigan Training Center
2675 44th Street SW, Suite 303
Wyoming, MI 49519
MAP
Costs: Members: $100
Non-Members: $150

Date: October 13, 2010
Time: Multiple Dates
October 13, 14, 21 and 22
9:00 am - 5:00 pm
Keynote Speaker: Jessica Wressel
Description: NALP (National Apartment Leasing Professional)
October 14, 2009
Keys To Success in Leasing
Leasing & The Internet
October 16, 2009
Telephone Presentations
Leasing Interview & Qualifying Residents
October 21, 2009
Rental Policies & Procedures
Legal Aspects
October 23, 2009
Leasing Demonstration & Resolving Objections
Location: PMA of West Michigan Training Center
2675 44th Street SW, Suite 303
Wyoming, MI 49519
MAP
Costs: Members: $425
Non-Members: $525

Date: October 13, 2010
Time: 1:00 pm - 5:00 pm
Keynote Speaker: Jessica Wressel
Description: Leasing and the Internet
What is the internet
The Internet prospective resident
Sample lead report from an online publication
Maximizing online advertising
Promoting your web address
Responding to Internet leads
All about email
Useful websites
Location: PMA of West Michigan Training Center
2675 44th Street SW, Suite 303
Wyoming, MI 49519
MAP
Costs: Members: $100
Non-Members: $150

Date: October 14, 2010
Time: 1:00 pm - 5:00 pm
Keynote Speaker: Jessica Wressel
Description: The Leasing Interview & Qualifying Residents
First impressions make a difference
Understanding the prospective resident’s reason for moving
Greeting a prospective resident
Fair Housing implications
Conducting the leasing interview
Location: PMA of West Michigan Training Center
2675 44th Street SW, Suite 303
Wyoming, MI 49519
MAP
Costs: Members: $100
Non-Members: $150

Date: October 14, 2010
Time: 9:00 am - Noon
Keynote Speaker: Jessica Wressel
Description: Telephone Presentations
Preparing for the telephone presentation
Effective telephone skills
Active listening
Telephone etiquette
Objectives of telephone contact
Initial leasing questions
Key elements of a successful presentation
Location: PMA of West Michigan Training Center
2675 44th Street SW, Suite 303
Wyoming, MI 49519
MAP
Costs: Members: $100
Non-Members: $150

Date: October 19, 2010
Time: 11:45 am - 1:30 pm
Keynote Speaker: Nancy Haynes and Liz Keegan, Fair Housing Center of West Michigan
Description: General Membership Meeting
"Fair Housing Hot Topics" -Advertising Do's and Don'ts -Social Media relating to Fair Housing -Accessibility & Reasonable Accommodation
Location: The Hilton
4747 28th Street SE
Grand Rapids MI
MAP Costs: Members: $15 prepaid / $18 at the door
Non-members: $20 prepaid / $23 at the door

Date: October 21, 2010
Time: 9:00 am - 11:00 am
Keynote Speaker: Jessica Wressel
Description: Rental Policies and Procedures
Handling rental policies and procedures
Application verification
Resident processing checklist
Lease preparation and signing
The Law of Contracts
Elements of lease agreements
Loophole free leases
The move-in process
Resident relations
Fair Housing implications
Location: PMA of West Michigan Training Center
2675 44th Street SW, Suite 303
Wyoming, MI 49519
MAP
Costs: Members: $100
Non-Members: $150

Date: October 22, 2010
Time: 9:00 am - 5:00 pm
Keynote Speaker: Jessica Wressel
Description: Leasing Demonstration & Resolving Objections
The leasing demonstration
Three major areas of product knowledge
Key elements in preparing for a demonstration
Important skills in demonstrating feature-benefit-emotional appeal approach
Fair Housing implications in demonstrating
When closing begins
Resolving objections
Leasing signals
Location: PMA of West Michigan Training Center
2675 44th Street SW, Suite 303
Wyoming, MI 49519
MAP
Costs: Members: $100
Non-Members: $150

Date: October 27, 2010
Time: 9:00 am - Noon
Keynote Speaker: Sherre Helmer
Description: Fair Housing
Training for:
Management company executives
Property and site managers
Leasing professionals
Maintenance technicians
Vendors at your property
Fair housing violations continue to present day-to-day issues within the rental housing community. With this in mind, there is always a need for fair housing training, and the apartment industry has been addressing this need for over 40 years.
Location: The Hilton
4747 28th Street SE
Grand Rapids MI
MAP
Costs: Members: $75
Non-Members: $100

Date: November 4, 2010
Time: THURSDAY 11/4/2010
8:15 am - 8:45 am Breakfast
8:45 am - 9:00 am Welcome
9:15 am - 10:30 am SESSION 1
10:45 am - Noon SESSION 2
Noon - 1:00 pm LUNCH
1:00 pm - 2:15 pm SESSION 3
2:30 pm - 4:00 pm SESSION 4
4:00 pm - 6:00 pm COCKTAIL RECEPTION
FRIDAY 11/5/2010
9:15 am - 10:30 am SESSION 5
10:45 am - Noon SESSION 6
Keynote Speaker: Speakers to be announced
Description: PMAM GLAStar Education Conference
Location: Kellogg Hotel & Conference Center
Michigan State University
55 South Harrison Avenue
East Lansing, MI 48824-1022
Hotel Reservation Line: (800) 875-5090
MAP
Costs: $99 - Members of DMAA, PMAMM, WAAA, PMAWM, NMPMA
$129 - Non-members

Date: November 5, 2010
Time: 6:00pm: Cocktails & View Entry Boards
7:00pm: Dinner & Awards
9:00pm to 1am: Celebration & Dancing
Keynote Speaker: PMAM cordially invites you to attend the
15th Annual GLAStar Awards
Honoring “Excellence in the Multifamily Housing Industry”
Description: PMAM GLAStar Awards
Location: Kellogg Hotel & Conference Center
Michigan State University
55 South Harrison Avenue
East Lansing, MI 48824-1022
Hotel Reservation Line: (800) 875-5090
MAP
Costs: Members & Guests: $60.00 per person

Date: November 10, 2010
Time: 9:00 am - Noon
Keynote Speaker: Tommie Maier and Karen Arndt
American Red Cross of Greater Grand Rapids
Description: WE SALUTE THE PMA!
S-H-H-H-H! It's a surprise and one you will not want to miss!!!
Location: American Red Cross of Greater Grand Rapids
1050 Fuller NE
Grand Rapids, MI
MAP
Costs: Members: $25
Non-members: $35

Date: November 11, 2010
Time: 9:00 am - 2:00 pm
Keynote Speaker: Dan Mark, KMG Prestige
Description: HVAC Certification
Section 608 - EPA
It's the Law! You Must Be Certified!
Section 608 of the Federal Clean Air Act requires that all persons who maintain, service, repair or dispose of appliances that contain regulated refrigerants be certified in proper refrigerant handling techniques.

The EPA has also placed a sales restriction on refrigerants, limiting the sale of regulated refrigerants to certified technicians only.

Technicians who violate the Clean Air Act provisions may be fined, lose their certification, and may be required to appear in Federal court.

There are four categories of certification:
Type I - Persons who maintain, service or repair small appliances must be certified as Type I Technicians
Type II - Persons who maintain, service, repair or dispose of high or very high pressure appliances, except for small appliances or motor vehicle air conditioning systems, must be certified as Type II technicians.
Type III - Persons who service, maintain, repair, or dispose of low pressure appliance must be certified as Type III technicians.
Universal - Persons who maintain, service, repair, or dispose of small appliances as well as high and low pressure equipment, must be certified as Universal technicians.

SECTION 608 EXAM FORMAT EPA regulations require the test to be a "closed book" proctored exam. The only outside materials allowed are a temperature / pressure chart, scratch paper and a calculator.

The certification exam contains 4 sections - CORE - Type I - Type II - Type III. Each section contains 25 multiple choice questions. The technician must achieve a passing score of 70% in each Type in which they are to be certified. All technicians must pass the CORE section before receiving any certification. A technician seeking certification must correctly answer 18 out of 25 questions on the CORE and at least one other section of the exam. A technician seeking Universal certification must correctly answer 18 out of 25 questions on each section of the exam.
Location: PMA of West Michigan Training Center
2675 44th Street SW, Suite 303
Wyoming, MI 49519
MAP
Costs: Members: $129
Non-Members: $159

Date: November 16, 2010
Time: 11:45 am- 1:30 pm
Keynote Speaker: Auctioneer
Description: PMA Annual Auction
Location: The Hilton
4747 28th Street SE
Grand Rapids MI 49512
MAP
Costs: Members: $15 in advance / $18 at the door
Non-Members: $20 in advance / $23 at the door

Date: November 18, 2010
Time: 9:00 am - 10:30 am
Keynote Speaker: Owners, Regional Managers and Executive Industry Professionals should attend this meeting.<
Description: Regional Managers and Owners Roundtable
General Market Conditions
Leasing Traffic
Occupancies
Staffing Issues
Marketing Trends
Location: PMA of West Michigan Training Center
2675 44th Street SW, Suite 303
Wyoming, MI 49519
MAP
Costs: Members: FREE

Date: December 9, 2010
Time: 9:00 am - 4:00 pm
Keynote Speaker: Leah Brewer, Full House Marketing

Description: It's Showtime
LEARNING GAMES AND VISUALS!
Transform your staff into Star Performers!
Enlarge your audience with your own commercial...using your telephone “Set the stage” from opening to Closing
Learn improvisation to suit your audience
Create a Superstar presentation
Learn easy-to-use closing questions to use throughout your presentation BONUS!!! It's Showtime ENCORE! This session will be followed up with a webinar to revisit hot points from the class! The date and time for the webinar will be determined during the class.
Location: PMA of West Michigan Training Center
2675 44th Street SW, Suite 303
Wyoming, MI 49519
MAP
Costs: Members: $139
Non-Members: $164

Date: December 15, 2010
Time: To Be Announced
Keynote Speaker: Presentation of Board of Directors, Members and Volunteers Appreciation
Description: PMA Annual Holiday Celebration Gift Basket Silent Auction
Location: To Be Announced
Costs: Members: $25 in advance / $30 at the door