Grand Rapids Events

Disclaimer: All rates shown reflect a “cash discount” and all credit card transactions are subject to a credit card surcharge of $5.00 per attendee.

Disclaimer: ***The "No Refund on Cancellation" policy applies to all events registered for online as reflected on Registration Form for each course.

Express Employment Professionals Webinars

Click here to view and print the 2012 Calendar of Events!

GET YOUR DESIGNATION ONLINE...ANYTIME!

Date: February 9, 2012
Time: 9:00 am - 11:00 am

Keynote Speaker: Eric Jordan, Code Compliance Supervisor
Building Inspection Division, City of Grand Rapids
Description: Grand Rapids City Code Compliance for Inspections
Registration
Requesting an Inspection
Preparing for Your Inspection
Code Compliance
How to Improve Your Inspection Ranking

Location: PMA of West Michigan Training Center
2675 44th Street SW, Suite 303
Wyoming, MI 49519
MAP
Costs: Members: FREE
Non-Members: $10
Download Registration Form

Date: February 16, 2012
Time: 8:00 am - 5:00 pm
Keynote Speaker: Presented by Richard TenHoor
Corrosion Control Consultants

Description: Certified Lead Renovator Training
Richard TenHoor, Certified Lead Safe Work Practices Trainer and Landlord will teach lead-safe work practices in a comprehensive session. Not knowing how to work in a lead-safe manner can expose your apartment community and management company to liability. The EPA now requires all landlords to use lead-safe work practices and be certified under the new RRP rules.
As of April 2010, Contractors, Builders and Property Management staff who disturb lead-based painted components within private residences, apartments, multi-family housing communities and child occupied facilities built prior to 1978 must have a Certified Lead Renovator onsite.
To become a Certified Lead Renovator, one must complete an eight hour EPA approved Lead Renovator Training Program. Participants who successfully complete the one day course shall be provided certification for a period of five years.
Location: CORROSION CONTROL CONSULTANTS
4403 Donker Court SE
Kentwood, MI 49512
MAP
Costs: MEMBERS: $200
NON-MEMBERS: $300
Must be paid in advance
SEATING IS LIMITED!
Download Registration Form

Date: February 16, 2012
Time: To Be Announced
1 Hour in Length
CANCELED
Keynote Speaker: To Be Announced
Description: "Legal Panel Conference Call"

Location: Conference Call Dial In Information to be posted.
Costs: TBA

Date: February 21, 2012
Time: PMAWM “Catch the Education Wave at the Hawaiian Luau” Trade Show & Education Sessions
Registration Begins at 8:30 am
Sessions Begin at 9:00 am - 4:30 pm
Keynote Speaker: EDUCATION SESSIONS
9:00 am-10:15 am
KEYNOTE“Lighten Up & Laugh A Little”
Speaker: Patty Morgan Seager

10:30 am - Noon
“Your Leasing/Marketing GPS...Your Journey To Success” Speaker: Patty Morgan Seager

“Control & Safety Devices (CSD-1)for Boilers - State requirements for the Apartment Industry” Speakers: Tom Rozanski, Apco & William Vallance, State of Michigan

NOON - 2:00 pm LUNCH AND TRADE SHOW!

2:00 pm - 3:00 pm
KEYNOTE “Own Your Awesome...Legendary Customer Service” Speaker: Patty Morgan Seager

3:15 pm - 4:30 pm
“Are You A Leader or A Manager...Set Yourself Soarin!” Speaker: Patty Morgan Seager

“Trouble Shooting HANDS ON session for HVAC” Speaker: Chris King-Dye


Description: PMAWM “Catch the Education Wave at the Hawaiian Luau” Trade Show & Education Sessions
KEYNOTE SPEAKER - PATTY MORGAN SEAGER
Location: Chapel Pointe
3350 Baldwin Street
Hudsonville MI 49426
MAP
Costs: Members: $49 for 1/2 day
Members FULL DAY: $99
Non-Members: $99 for 1/2 day
Non-Members FULL DAY: $149
ALL REGISTRATIONS INCLUDE LUNCH & EXPO
Download Registration Form
BOOTH AND SPONSORSHIP FORM Download Booth & Sponsorship Form

Date: March 1, 2012
Time: Anytime - ONLINE Course
Keynote Speaker: ONLINE Course
Description: CAM (Certified Apartment Manager)
The Certified Apartment Manager (CAM) course includes:

* Management of Residential Issues
* Legal Responsibilities
* Human Resource Management
* Fair Housing
* Marketing
* Property Maintenance for Managers
* Risk Management
* Financial Management
* Community Analysis

Programs may be taken as standalone seminars or as a complete course to earn the industry designation.
Location: CAM online
Costs: Members: Designation Course $699
Non-Members: $799
Individual Modules:The cost for each module is $175 for Members and $200 for Non-Members, and the Community Analysis module (to be completed last) is $50.PAY FOR THIS COURSE HERE

Date: March 1, 2012
Time: Anytime - ONLINE Course
Keynote Speaker: ONLINE Course
Description: NALP (National Apartment Leasing Professional)
This course was developed to provide affordable, convenient, self-paced training for both new and experienced leasing consultants. This interactive NALP Online Course takes advantage of the online medium to create an engaging, effective learner experience.

Modules

• Keys to Success in Leasing
• Telephone Presentations
• Leasing and the Internet
• The Leasing Interview and Qualifying Residents
• Leasing Demonstration and Resolving Objections
• Rental Policies and Procedures
• Legal Aspects
• Market Survey
• Plus, the NALP Online Reference.
Location: NALP online
Costs: NALP Online can be purchased as a complete course for $299 for Members / $399 for Non-members or by the module (a total of 8 modules) for $39 per module for Members/$50 per Module for Non-Members.PAY FOR THIS COURSE HERE

Date: March 15, 2012
Time: 8:00 am - 5:00 pm
Keynote Speaker: Presented by Richard TenHoor
Corrosion Control Consultants

Description: Certified Lead Renovator Training
Richard TenHoor, Certified Lead Safe Work Practices Trainer and Landlord will teach lead-safe work practices in a comprehensive session. Not knowing how to work in a lead-safe manner can expose your apartment community and management company to liability. The EPA now requires all rental properties to use lead-safe work practices and be certified under the new RRP rules.
As of April 2010, Contractors, Builders and Property Management staff who disturb lead-based painted components within private residences, apartments, multi-family housing communities and child occupied facilities built prior to 1978 must have a Certified Lead Renovator onsite.
To become a Certified Lead Renovator, one must complete an eight hour EPA approved Lead Renovator Training Program. Participants who successfully complete the one day course shall be provided certification for a period of five years.
Location: CORROSION CONTROL CONSULTANTS
4403 Donker Court SE
Kentwood, MI 49512
MAP
Costs: MEMBERS: $200
NON-MEMBERS: $300
Must be paid in advance
SEATING IS LIMITED!
Download Registration Form

Date: March 16, 2012
Time: Sign in at 2:30pm
Bowling at 3:00pm - 5:00pm
Keynote Speaker: Sponsorships Available
Download the Sponsorship Form
Business Partners can even sponsor a Team!

PLATINUM SPONSOR
Omega Construction Company

GOLD SPONSORS
Apartments.com
CORT
Premiere Property Services, Inc.


Description: Red Cross Bowling Fundraiser
ShamROCK and Roll
“When Disaster Strikes the Red Cross is there…Let’s get together to Rock it for the Red Cross of West Michigan March 16th”
Location: Spectrum Lanes
5656 Clyde Park SW
Wyoming, MI 49519
MAP
Costs: Cost: $20 per person for bowling, shoe rental and unlimited pizza and pop
(Pledge sheets provided)
Teams of 4 encouraged!
Download the Event Brochure
Download the Pledge Sheet Form
Download Team Registration Form

Date: March 20, 2012
Time: 9:00 am - Noon
Keynote Speaker: Pat Maye, Fair Housing Center of Southwest Michigan
Description: Fair Housing

Location: Radisson
270 Ann Street NW
Grand Rapids MI 49504
MAP
Costs: Members: $75
Non-Members: $100
Download Registration Form

Date: March 29, 2012
Time: 9 am - 1 pm
Keynote Speaker: In Partnership with MAHMA (Midwest Affordable Housing Management Association)
Description: Management & Occupancy Review (MOR)
Location: Brookmeadow Apartments
0-143 Brookmeadow N. Lane
Grandville, MI 49418
MAP
Costs: Member Rates: $159 Each
Non-Member Rates: $189 Each
Download Registration Form
Register by fax, mail or on-line:
Phone: (888) 242-9472
Fax: (614) 481-6951
Mail: MAHMA
P.O. Box 12204
Columbus, OH 43212
Email: mahma@caahq.com
On-Line: www.mahma.com
Special Requirements: If you have a disability that prevents full participation, you can contact us at 888-242-9472 at least two weeks prior to the course to ensure reasonable accomodations are made to suit your needs.
Cancellation Policy: Those not honoring registration will be billed. All cancellations must be submitted in writing to MAHMA no later than 7 business days prior to the seminar date. Substitutions are accepted.

Date: April 3, 2012
Time: Anytime - ONLINE Course
Keynote Speaker: ONLINE Course
Description: CAM (Certified Apartment Manager)
The Certified Apartment Manager (CAM) course includes:

* Management of Residential Issues
* Legal Responsibilities
* Human Resource Management
* Fair Housing
* Marketing
* Property Maintenance for Managers
* Risk Management
* Financial Management
* Community Analysis

Programs may be taken as standalone seminars or as a complete course to earn the industry designation.
Location: CAM online
Costs: Members: Designation Course $699
Non-Members: $799
Individual Modules:The cost for each module is $175 for Members and $200 for Non-Members, and the Community Analysis module (to be completed last) is $50.PAY FOR THIS COURSE HERE

Date: April 4, 2012
Time: Anytime - ONLINE Course
Keynote Speaker: ONLINE Course
Description: NALP (National Apartment Leasing Professional)
This course was developed to provide affordable, convenient, self-paced training for both new and experienced leasing consultants. This interactive NALP Online Course takes advantage of the online medium to create an engaging, effective learner experience.

Modules

• Keys to Success in Leasing
• Telephone Presentations
• Leasing and the Internet
• The Leasing Interview and Qualifying Residents
• Leasing Demonstration and Resolving Objections
• Rental Policies and Procedures
• Legal Aspects
• Market Survey
• Plus, the NALP Online Reference.
Location: NALP online
Costs: NALP Online can be purchased as a complete course for $299 for Members / $399 for Non-members or by the module (a total of 8 modules) for $39 per module for Members/$50 per Module for Non-Members.PAY FOR THIS COURSE HERE

Date: April 13, 2012
Time: 9:00 am - Noon
Keynote Speaker: Lia Nicole Smith
Description: Customer Service & Compliance for the Affordable Housing Market
"I'll Take the Apartment, But You Can Keep the Paperwork!"
Which comes first...customer service or compliance? With so many regulations and ever-changing policies, it can be difficult to remember that successful leasing and resident retention is more about emotions than paperwork.
In this session, we will explore how to effectively balance the business and personal aspects of affordable housing. Join Lia Nichole Smith, VP of Education and Consulting for Satisfacts Research as she uncovers how you can get over the paperwork hurdle for smoother move-ins and pain-free re-certifications.
Location: Radisson
270 Ann Street NW
Grand Rapids MI 49504
MAP
Costs: Members: $49
Non-Members: $68
DOWNLOAD REGISTRATION FORM

Date: April 18, 2012
Time: 9 am - Noon
Keynote Speaker: Travis Dare, IPA Management and Tom Rozanski, APCO Supply
Description: A/C Troubleshooting
Hands-On Training
Location: York Creek Apartments Maintenance Garage
650 York Creek Drive
Comstock Park, MI 49321
MAP
Costs: Members: $49 per person
Non-Members: $59 per person
DOWNLOAD REGISTRATION FORM

Date: April 25, 2012
Time: 9:00 am - 2:00 pm
Keynote Speaker: Dennis Kennedy, IPA
Description: R-410A Universal Safety and Training (and Testing)
HVACR service personnel need to know the facts to keep safe. The EPA has established the phase out of the HCFC R-22 with no production or importing beginning in 2020. However, equipment manufacturers must phase out the use of HCFC R-22 in new units by January 1, 2010.

The Universal R-410A Safety and Training Program provides an understanding to the safe handling, proper charging, operating characteristics, proper applications, and general use of R-410A refrigerant.
Location: PMA of West Michigan Training Center
2675 44th Street SW, Suite 303
Wyoming, MI 49519
MAP
Costs: Members: $129
Non-Members: $159
DOWNLOAD REGISTRATION FORM

Date: May 1, 2012
Time: Anytime - ONLINE Course
Keynote Speaker: ONLINE Course
Description: CAM (Certified Apartment Manager)
The Certified Apartment Manager (CAM) course includes:

* Management of Residential Issues
* Legal Responsibilities
* Human Resource Management
* Fair Housing
* Marketing
* Property Maintenance for Managers
* Risk Management
* Financial Management
* Community Analysis

Programs may be taken as standalone seminars or as a complete course to earn the industry designation.
Location: CAM online
Costs: Members: Designation Course $699
Non-Members: $799
Individual Modules:The cost for each module is $175 for Members and $200 for Non-Members, and the Community Analysis module (to be completed last) is $50.PAY FOR THIS COURSE HERE

Date: May 3, 2012
Time: Anytime - ONLINE Course
Keynote Speaker: ONLINE Course
Description: NALP (National Apartment Leasing Professional)
This course was developed to provide affordable, convenient, self-paced training for both new and experienced leasing consultants. This interactive NALP Online Course takes advantage of the online medium to create an engaging, effective learner experience.

Modules

• Keys to Success in Leasing
• Telephone Presentations
• Leasing and the Internet
• The Leasing Interview and Qualifying Residents
• Leasing Demonstration and Resolving Objections
• Rental Policies and Procedures
• Legal Aspects
• Market Survey
• Plus, the NALP Online Reference.
Location: NALP online
Costs: NALP Online can be purchased as a complete course for $299 for Members / $399 for Non-members or by the module (a total of 8 modules) for $39 per module for Members/$50 per Module for Non-Members.PAY FOR THIS COURSE HERE

Date: May 10, 2012
Time: 9 am - 10 am
Keynote Speaker: Steve Petrides, Kent County Health Department Pool Expert
Description: Pools & Health Department Regulations
- Pool Regulations
- Common Problems found in Multifamily Housing Pools
- Taking a Proactive Approach to Care for Your Pool
- How To Properly Test Your Pool
- Keeping Records With Regard To Your Pool
Location: Central Park Place Apartments
2875 Central Parkway NE
Grand Rapids MI 49505
MAP
Costs: Members: $10
Non-Members: $15
DOWNLOAD REGISTRATION FORM

Date: May 15, 2012
Time: 9 am -10 am
Keynote Speaker: Susan Weston
Susan Weston operates The Susan Weston Company, her consulting and training firm located in Dallas, Texas. She brings to her clients her 30-year career as Vice President of Operations, Director of Human Resources and Vice President of Learning and Development at both publicly traded and private companies. Her operational and strategic expertise brings value for both asset performance and talent development. She also served as Director of Education for the National Apartment Association and earned the prestigious ACE award for educational excellence from NAAEI in 2009. She continues as an NAAEI Faculty and Board Member and volunteers at local and state apartment associations. Over the last five years, she has presented scores of programs at associations and companies across the nation.
She is a Certified Apartment Manager, a Certified Apartment Property Supervisor, Subject Matter Expert for the NAA Education Institute and a licensed Texas real estate broker.
Description: WEBINAR with Susan Weston
"Pay Attention to The Whiners"

In this interactive webinar you will:
- Learn to recognize five distinct "whines". - Understand how to find the value behind the complaint
- Work specific solutions for each type
- Take home whiner conversations you can have TODAY!
Whining is a communication tool you can learn to use for better employee development and happier work teams! Learn how now!
Location: ONLINE COURSE
Costs: Members: $39
Non-Members: $59

Date: May 23, 2012
Time: 9:00 am - 2:00 pm
Keynote Speaker: Dennis Kennedy, IPA
Description: HVAC Certification
Section 608 - EPA
It's the Law! You Must Be Certified!
Section 608 of the Federal Clean Air Act requires that all persons who maintain, service, repair or dispose of appliances that contain regulated refrigerants be certified in proper refrigerant handling techniques.

The EPA has also placed a sales restriction on refrigerants, limiting the sale of regulated refrigerants to certified technicians only.

Technicians who violate the Clean Air Act provisions may be fined, lose their certification, and may be required to appear in Federal court.

There are four categories of certification:
Type I - Persons who maintain, service or repair small appliances must be certified as Type I Technicians
Type II - Persons who maintain, service, repair or dispose of high or very high pressure appliances, except for small appliances or motor vehicle air conditioning systems, must be certified as Type II technicians.
Type III - Persons who service, maintain, repair, or dispose of low pressure appliance must be certified as Type III technicians.
Universal - Persons who maintain, service, repair, or dispose of small appliances as well as high and low pressure equipment, must be certified as Universal technicians.

SECTION 608 EXAM FORMAT EPA regulations require the test to be a "closed book" proctored exam. The only outside materials allowed are a temperature / pressure chart, scratch paper and a calculator.

The certification exam contains 4 sections - CORE - Type I - Type II - Type III. Each section contains 25 multiple choice questions. The technician must achieve a passing score of 70% in each Type in which they are to be certified. All technicians must pass the CORE section before receiving any certification. A technician seeking certification must correctly answer 18 out of 25 questions on the CORE and at least one other section of the exam. A technician seeking Universal certification must correctly answer 18 out of 25 questions on each section of the exam.
Location: PMA of West Michigan Training Center
2675 44th Street SW, Suite 303
Wyoming, MI 49519
MAP
Costs: Members: $129
Non-Members: $159
Please allow at least 2 weeks of study time prior to taking this course. REGISTER EARLY!
DOWNLOAD REGISTRATION FORM

Date: June 5, 2012
Time: Anytime - ONLINE Course
Keynote Speaker: ONLINE Course
Description: CAM (Certified Apartment Manager)
The Certified Apartment Manager (CAM) course includes:

* Management of Residential Issues
* Legal Responsibilities
* Human Resource Management
* Fair Housing
* Marketing
* Property Maintenance for Managers
* Risk Management
* Financial Management
* Community Analysis

Programs may be taken as standalone seminars or as a complete course to earn the industry designation.
Location: CAM online
Costs: Members: Designation Course $699
Non-Members: $799
Individual Modules:The cost for each module is $175 for Members and $200 for Non-Members, and the Community Analysis module (to be completed last) is $50.PAY FOR THIS COURSE HERE

Date: June 6, 2012
Time: Anytime - ONLINE Course
Keynote Speaker: ONLINE Course
Description: NALP (National Apartment Leasing Professional)
This course was developed to provide affordable, convenient, self-paced training for both new and experienced leasing consultants. This interactive NALP Online Course takes advantage of the online medium to create an engaging, effective learner experience.

Modules

• Keys to Success in Leasing
• Telephone Presentations
• Leasing and the Internet
• The Leasing Interview and Qualifying Residents
• Leasing Demonstration and Resolving Objections
• Rental Policies and Procedures
• Legal Aspects
• Market Survey
• Plus, the NALP Online Reference.
Location: NALP online
Costs: NALP Online can be purchased as a complete course for $299 for Members / $399 for Non-members or by the module (a total of 8 modules) for $39 per module for Members/$50 per Module for Non-Members.PAY FOR THIS COURSE HERE

Date: July 3, 2012
Time: Anytime - ONLINE Course
Keynote Speaker: ONLINE Course
Description: CAM (Certified Apartment Manager)
The Certified Apartment Manager (CAM) course includes:

* Management of Residential Issues
* Legal Responsibilities
* Human Resource Management
* Fair Housing
* Marketing
* Property Maintenance for Managers
* Risk Management
* Financial Management
* Community Analysis

Programs may be taken as standalone seminars or as a complete course to earn the industry designation.
Location: CAM online
Costs: Members: Designation Course $699
Non-Members: $799
Individual Modules:The cost for each module is $175 for Members and $200 for Non-Members, and the Community Analysis module (to be completed last) is $50.PAY FOR THIS COURSE HERE

Date: July 5, 2012
Time: Anytime - ONLINE Course
Keynote Speaker: ONLINE Course
Description: NALP (National Apartment Leasing Professional)
This course was developed to provide affordable, convenient, self-paced training for both new and experienced leasing consultants. This interactive NALP Online Course takes advantage of the online medium to create an engaging, effective learner experience.

Modules

• Keys to Success in Leasing
• Telephone Presentations
• Leasing and the Internet
• The Leasing Interview and Qualifying Residents
• Leasing Demonstration and Resolving Objections
• Rental Policies and Procedures
• Legal Aspects
• Market Survey
• Plus, the NALP Online Reference.
Location: NALP online
Costs: NALP Online can be purchased as a complete course for $299 for Members / $399 for Non-members or by the module (a total of 8 modules) for $39 per module for Members/$50 per Module for Non-Members.PAY FOR THIS COURSE HERE

Date: July 18, 2012
Time: 8:00 am - 5:00 pm
Keynote Speaker: SPONSORSHIPS AVAILABLE

Description: PMA Annual Golf Outing
Location: Orchard Hills Golf Course
714 125th Avenue
Shelbyville, MI
MAP
Costs: Members: $75 per golfer
Non-Members: $85 per golfer

Date: August 1, 2012
Time: Anytime - ONLINE Course
Keynote Speaker: ONLINE Course
Description: CAM (Certified Apartment Manager)
The Certified Apartment Manager (CAM) course includes:

* Management of Residential Issues
* Legal Responsibilities
* Human Resource Management
* Fair Housing
* Marketing
* Property Maintenance for Managers
* Risk Management
* Financial Management
* Community Analysis

Programs may be taken as standalone seminars or as a complete course to earn the industry designation.
Location: CAM online
Costs: Members: Designation Course $699
Non-Members: $799
Individual Modules:The cost for each module is $175 for Members and $200 for Non-Members, and the Community Analysis module (to be completed last) is $50.PAY FOR THIS COURSE HERE

Date: August 2, 2012
Time: Anytime - ONLINE Course
Keynote Speaker: ONLINE Course
Description: NALP (National Apartment Leasing Professional)
This course was developed to provide affordable, convenient, self-paced training for both new and experienced leasing consultants. This interactive NALP Online Course takes advantage of the online medium to create an engaging, effective learner experience.

Modules

• Keys to Success in Leasing
• Telephone Presentations
• Leasing and the Internet
• The Leasing Interview and Qualifying Residents
• Leasing Demonstration and Resolving Objections
• Rental Policies and Procedures
• Legal Aspects
• Market Survey
• Plus, the NALP Online Reference.
Location: NALP online
Costs: NALP Online can be purchased as a complete course for $299 for Members / $399 for Non-members or by the module (a total of 8 modules) for $39 per module for Members/$50 per Module for Non-Members.PAY FOR THIS COURSE HERE

Date: August 15, 2012
Time:
Keynote Speaker:
Description: Meth Labs Awareness
Location:
Costs:

Date: August 21, 2012
Time: Registration - 8:30 am
Class is from 9:00 am - 1:00 pm
Keynote Speaker: In Partnership with MAHMA (Midwest Affordable Housing Management Association)
Description: Enterprise Income Verification System (EIV)
Location: Brookmeadow Apartments Clubhouse
0-143 Brookmeadow N. Lane
Grandville MI 49418
MAP
Costs: Members: $159
Non-Members: $189

Date: September 4, 2012
Time: Anytime - ONLINE Course
Keynote Speaker: ONLINE Course
Description: CAM (Certified Apartment Manager)
The Certified Apartment Manager (CAM) course includes:

* Management of Residential Issues
* Legal Responsibilities
* Human Resource Management
* Fair Housing
* Marketing
* Property Maintenance for Managers
* Risk Management
* Financial Management
* Community Analysis

Programs may be taken as standalone seminars or as a complete course to earn the industry designation.
Location: CAM online
Costs: Members: Designation Course $699
Non-Members: $799
Individual Modules:The cost for each module is $175 for Members and $200 for Non-Members, and the Community Analysis module (to be completed last) is $50.PAY FOR THIS COURSE HERE

Date: September 5, 2012
Time: Anytime - ONLINE Course
Keynote Speaker: ONLINE Course
Description: NALP (National Apartment Leasing Professional)
This course was developed to provide affordable, convenient, self-paced training for both new and experienced leasing consultants. This interactive NALP Online Course takes advantage of the online medium to create an engaging, effective learner experience.

Modules

• Keys to Success in Leasing
• Telephone Presentations
• Leasing and the Internet
• The Leasing Interview and Qualifying Residents
• Leasing Demonstration and Resolving Objections
• Rental Policies and Procedures
• Legal Aspects
• Market Survey
• Plus, the NALP Online Reference.
Location: NALP online
Costs: NALP Online can be purchased as a complete course for $299 for Members / $399 for Non-members or by the module (a total of 8 modules) for $39 per module for Members/$50 per Module for Non-Members.PAY FOR THIS COURSE HERE

Date: September 12, 2012
Time: THREE SESSION SERIES - MULTIPLE DATES
Septemeber 12 & 26, 2012 and October 10, 2012
Keynote Speaker: Elaine Simpson – Owner, Occupancy Solutions, LLC
Affordable Housing Expert
Marketing, Leasing and Training Specialist
With over 25 years of experience in the multi family industry, Elaine Simpson founded Occupancy Solutions, LLC to provide marketing, leasing and training services for multifamily professionals of market rate, senior and affordable housing communities. Specializing in the Affordable Housing Industry, Occupancy Solutions, LLC recognizes and tailors to the unique marketing and leasing challenges faced by affordable and low income communities. Using this knowledge and expertise, Occupancy Solutions, LLC assists distressed communities with proven cost effective techniques and strategies to achieve optimal occupancy while realizing ideal rents.

Kathy Banker – Owner, Lease UP!
Market Rate Housing Expert
Speaker, Trainer and Marketing Consultant
Over 25 years of experience and achievements led to the launching of Lease UP!, a full service marketing and leasing company specializing in the multifamily industry. Kathy works with owners and property managers of apartment communities to increase traffic and lease more apartments. As a Multi-Family Marketing and Training Specialist, her areas of expertise are in Marketing, Leasing, Training, Assessments, and Mystery Shops serving the needs of the market rate, affordable and senior housing markets.
Description: Affordable Housing Leasing and Marketing Training Series
SESSION 1 - Basic Leasing Skills
This is the first session in the AFFORDABLE HOUSING LEASING AND MARKETING SERIES which is specifically designed for Affordable Housing professionals who want to improve their leasing and marketing skills and meet the ever-increasing demand of competing with Market Rate communities.

SESSION 2 - Marketing for Results
This is the second session in the AFFORDABLE HOUSING LEASING AND MARKETING SERIES which is specifically designed for Affordable Housing professionals who want to improve their leasing and marketing skills and meet the ever-increasing demand of competing with Market Rate communities.

SESSION 3 - Exceptional Customer Service = Resident Retention = Income Optimization
This is the third session in the AFFORDABLE HOUSING LEASING AND MARKETING SERIES which is specifically designed for Affordable Housing professionals who want to iimprove their customer service skills and meet the ever-increasing demand of competing with Market Rate communities.
Location: Radisson
270 Ann Street NW
Grand Rapids MI 49504
MAP
Costs: REGISTER BY AUGUST 1, 2012 FOR DISCOUNT RATE
Members:$199
Non-Members:$219
AFTER AUGUST 1, 2012
Members: $229
Non-Members: $249
Download Registration Form

Date: September 12, 2012
Time:
Keynote Speaker:
Description: Heating
Hands On Training
Location:
Costs:

Date: September 12, 2012
Time: 9:00 AM - Noon
Keynote Speaker: Elaine Simpson – Owner, Occupancy Solutions, LLC
Affordable Housing Expert
Marketing, Leasing and Training Specialist
With over 25 years of experience in the multi family industry, Elaine Simpson founded Occupancy Solutions, LLC to provide marketing, leasing and training services for multifamily professionals of market rate, senior and affordable housing communities. Specializing in the Affordable Housing Industry, Occupancy Solutions, LLC recognizes and tailors to the unique marketing and leasing challenges faced by affordable and low income communities. Using this knowledge and expertise, Occupancy Solutions, LLC assists distressed communities with proven cost effective techniques and strategies to achieve optimal occupancy while realizing ideal rents.

Kathy Banker – Owner, Lease UP!
Market Rate Housing Expert
Speaker, Trainer and Marketing Consultant
Over 25 years of experience and achievements led to the launching of Lease UP!, a full service marketing and leasing company specializing in the multifamily industry. Kathy works with owners and property managers of apartment communities to increase traffic and lease more apartments. As a Multi-Family Marketing and Training Specialist, her areas of expertise are in Marketing, Leasing, Training, Assessments, and Mystery Shops serving the needs of the market rate, affordable and senior housing markets.
Description: Basic Leasing Skills
Specifically designed for Affordable Housing professionals who want to improve their leasing and marketing skills and meet the ever-increasing demand of competing with Market Rate communities.
SESSION CONTENT
THE PREP
"What am I leasing today?"
Know your competitive advantages & product knowledge
How to lease with a waiting list

TELEPHONE SKILLS
To disclose or to not disclose income requirements
Finding your "pirouette"

GREETING AND QUALIFYING
How to make a positive and lasting impression
Qualifying - It is not about the income

PRODUCT DEMONSTRATION
How to best showcase the apartments, amenities and services
Selling features and benefits that match your prospects needs

CLOSING AND OBJECTIONS
How to get and keep a commitment by using closing techniques and overcoming objections
How to speed up the approval process time

FOLLOW UP
Who, what, when and why?
Mail, email, phone or text - which works best?

This series addresses:

Perception vs. Reality - De-Mything Stigmas and Stereotypes of affordable renters,Communities and Market Environments.
How to lease or market a community with multiple programs and mixed target markets - Senior, Family, Affordable & Market Rate.
How to compete with a market rate community when your rents are the same but amenities are less.
How to make a “conscious shift” from ”It’s low income and needs driven so we don’t need to market or lease” to “We need solid marketing and leasing skills to compete.”
How to lease or market without the “fear” of Compliance
Have you ever thought or heard? - “I need a concession” or “It’s the market” - How to identify the real obstacles.
How to identify differences and commonalities between Market Rate and Affordable Housing for leasing, marketing, services and amenities.
Location: Radisson
270 Ann Street NW
Grand Rapids MI 49504
MAP
Costs: REGISTER BY AUGUST 1, 2012 FOR DISCOUNT RATE
Members:$89
Non-Members:$109
AFTER AUGUST 1, 2012
Members: $99
Non-Members: $119
Download Registration Form

Date: September 18, 2012
Time: 11:45 am - 1:30 pm
Keynote Speaker: Mia McNeil, Kelley Cawthorne
Description: PMAWM ANNUAL MEETING
Presentation Topic: "Legislative Issues" -Call for nominations for PMAM and PMAWM Board of Directors 2013

Location: Radisson
270 Ann Street NW
Grand Rapids MI 49504
MAP
Costs: Members: $15 in advance / $18 at the door
Non-Members: $20 in advance / $23 at the door

Date: September 26, 2012
Time: 9:00 AM - Noon
Keynote Speaker: Elaine Simpson – Owner, Occupancy Solutions, LLC
Affordable Housing Expert
Marketing, Leasing and Training Specialist
With over 25 years of experience in the multi family industry, Elaine Simpson founded Occupancy Solutions, LLC to provide marketing, leasing and training services for multifamily professionals of market rate, senior and affordable housing communities. Specializing in the Affordable Housing Industry, Occupancy Solutions, LLC recognizes and tailors to the unique marketing and leasing challenges faced by affordable and low income communities. Using this knowledge and expertise, Occupancy Solutions, LLC assists distressed communities with proven cost effective techniques and strategies to achieve optimal occupancy while realizing ideal rents.

Kathy Banker – Owner, Lease UP!
Market Rate Housing Expert
Speaker, Trainer and Marketing Consultant
Over 25 years of experience and achievements led to the launching of Lease UP!, a full service marketing and leasing company specializing in the multifamily industry. Kathy works with owners and property managers of apartment communities to increase traffic and lease more apartments. As a Multi-Family Marketing and Training Specialist, her areas of expertise are in Marketing, Leasing, Training, Assessments, and Mystery Shops serving the needs of the market rate, affordable and senior housing markets.
Description: Marketing for Results
Specifically designed for Affordable Housing professionals who want to improve their leasing and marketing skills and meet the ever-increasing demand of competing with Market Rate communities.
SESSION CONTENT
WHERE DO I START?
How to identify your target market

MARKET SURVEY
How to identify the competition When and how to update the survey

MARKETING ON THE SKINNY
Resident Referrals
Curb Appeal
Social Media
Ratings Websites
Model vs. Vacant vs. "I'm full!"

OUTREACH MARKETING
Outreach vs. Cold Call - How to build relationships with Agencies and Non-Profit Organizations
Referrals vs. Collaborations
How to create an Outreach Marketing Plan

TRACKING RESULTS
Tools to track and why it is important
Print and Internet - Resources that work

This series addresses:

Perception vs. Reality - De-Mything Stigmas and Stereotypes of affordable renters, Communities and Market Environments.
How to lease or market a community with multiple programs and mixed target markets - Senior, Family, Affordable & Market Rate.
How to compete with a market rate community when your rents are the same but amenities are less.
How to make a “conscious shift” from ”It’s low income and needs driven so we don’t need to market or lease” to “We need solid marketing and leasing skills to compete.”
How to lease or market without the “fear” of Compliance
Have you ever thought or heard? - “I need a concession” or “It’s the market ” - How to identify the real obstacles.
How to identify differences and commonalities between Market Rate and Affordable Housing for leasing, marketing, services and amenities.
Location: Radisson
270 Ann Street NW
Grand Rapids MI 49504
MAP
Costs: REGISTER BY AUGUST 1, 2012 FOR DISCOUNT RATE
Members:$89
Non-Members:$109
AFTER AUGUST 1, 2012
Members: $99
Non-Members: $119
Download Registration Form

Date: October 3, 2012
Time: Anytime - ONLINE Course
Keynote Speaker: ONLINE Course
Description: CAM (Certified Apartment Manager)
The Certified Apartment Manager (CAM) course includes:

* Management of Residential Issues
* Legal Responsibilities
* Human Resource Management
* Fair Housing
* Marketing
* Property Maintenance for Managers
* Risk Management
* Financial Management
* Community Analysis

Programs may be taken as standalone seminars or as a complete course to earn the industry designation.
Location: CAM online
Costs: Members: Designation Course $699
Non-Members: $799
Individual Modules:The cost for each module is $175 for Members and $200 for Non-Members, and the Community Analysis module (to be completed last) is $50.PAY FOR THIS COURSE HERE

Date: October 4, 2012
Time: Anytime - ONLINE Course
Keynote Speaker: ONLINE Course
Description: NALP (National Apartment Leasing Professional)
This course was developed to provide affordable, convenient, self-paced training for both new and experienced leasing consultants. This interactive NALP Online Course takes advantage of the online medium to create an engaging, effective learner experience.

Modules

• Keys to Success in Leasing
• Telephone Presentations
• Leasing and the Internet
• The Leasing Interview and Qualifying Residents
• Leasing Demonstration and Resolving Objections
• Rental Policies and Procedures
• Legal Aspects
• Market Survey
• Plus, the NALP Online Reference.
Location: NALP online
Costs: NALP Online can be purchased as a complete course for $299 for Members / $399 for Non-members or by the module (a total of 8 modules) for $39 per module for Members/$50 per Module for Non-Members.PAY FOR THIS COURSE HERE

Date: October 10, 2012
Time: 9:00 AM - Noon
Keynote Speaker: Elaine Simpson – Owner, Occupancy Solutions, LLC
Affordable Housing Expert
Marketing, Leasing and Training Specialist
With over 25 years of experience in the multi family industry, Elaine Simpson founded Occupancy Solutions, LLC to provide marketing, leasing and training services for multifamily professionals of market rate, senior and affordable housing communities. Specializing in the Affordable Housing Industry, Occupancy Solutions, LLC recognizes and tailors to the unique marketing and leasing challenges faced by affordable and low income communities. Using this knowledge and expertise, Occupancy Solutions, LLC assists distressed communities with proven cost effective techniques and strategies to achieve optimal occupancy while realizing ideal rents.

Kathy Banker – Owner, Lease UP!
Market Rate Housing Expert
Speaker, Trainer and Marketing Consultant
Over 25 years of experience and achievements led to the launching of Lease UP!, a full service marketing and leasing company specializing in the multifamily industry. Kathy works with owners and property managers of apartment communities to increase traffic and lease more apartments. As a Multi-Family Marketing and Training Specialist, her areas of expertise are in Marketing, Leasing, Training, Assessments, and Mystery Shops serving the needs of the market rate, affordable and senior housing markets.
Description: Exceptional Customer Service = Resident Retention = Income Optimization
Specifically designed for Affordable Housing professionals who want to iimprove their customer service skills and meet the ever-increasing demand of competing with Market Rate communities.
SESSION CONTENT
WHY PRACTICE EXEPTIONAL CUSTOMER SERVICE?
How to calculate the true cost of poor customer service

MOMENTS OF TRUTH - MOMENTS OF OPPORTUNITY
How to make a positive impression every time we come in contact with a resident

SERVICES, AMENITIES AND ALTERNATIVES
True or False - Services and Amenities in Affordable Housing are needs driven How to Build Value and give residents a reason to stay
How to create Services and Amenities with a little or no budget

COMMUNICATION
My own personal curb appeal
How to best communicate with different generations
How to "accentuate the positive and eliminate the negative"
How to manage difficult residents
INCOME OPTIMIZATION

Stabilized occupancy = rent increases
How to get maximum rents and minimize turnover

This series addresses:

Perception vs. Reality - De-Mything Stigmas and Stereotypes of affordable renters, Communities and Market Environments.
How to lease or market a community with multiple programs and mixed target markets - Senior, Family, Affordable & Market Rate.
How to compete with a market rate community when your rents are the same but amenities are less.
How to make a “conscious shift” from ”It’s low income and needs driven so we don’t need to market or lease” to “We need solid marketing and leasing skills to compete.”
How to lease or market without the “fear” of Compliance
Have you ever thought or heard? - “I need a concession” or “It’s the market ” - How to identify the real obstacles.
How to identify differences and commonalities between Market Rate and Affordable Housing for leasing, marketing, services and amenities.
Location: Radisson
270 Ann Street NW
Grand Rapids MI 49504
MAP
Costs: REGISTER BY AUGUST 1, 2012 FOR DISCOUNT RATE
Members:$89
Non-Members:$109
AFTER AUGUST 1, 2012
Members: $99
Non-Members: $119
Download Registration Form

Date: October 11, 2012
Time:
Keynote Speaker:
Description: Bed Bugs
Location:
Costs:

Date: October 12, 2012
Time: 9:00 am - 4:00 pm

Keynote Speaker: Rich George
Description: Continued Education For Real Estate License
Location: Radisson
270 Ann Street NW
Grand Rapids MI 49504
MAP
Costs: Members: $55
Non-Members: $75
Download Registration Form

Date: October 24, 2012
Time: 9:00 am - Noon
Keynote Speaker:
Description: Fair Housing
Location: Radisson
270 Ann Street NW
Grand Rapids MI 49504
MAP
Costs: Members: $75
Non-Members: $100

Date: November 1, 2012
Time: Anytime -- ONLINE LEARNING
Keynote Speaker: ONLINE Course
Description: CAM (Certified Apartment Manager)
The Certified Apartment Manager (CAM) course includes:

* Management of Residential Issues
* Legal Responsibilities
* Human Resource Management
* Fair Housing
* Marketing
* Property Maintenance for Managers
* Risk Management
* Financial Management
* Community Analysis

Programs may be taken as standalone seminars or as a complete course to earn the industry designation.
Location: CAM online
Costs: Members: Designation Course $699
Non-Members: $799
Individual Modules:The cost for each module is $175 for Members and $200 for Non-Members, and the Community Analysis module (to be completed last) is $50.PAY FOR THIS COURSE HERE

Date: November 2, 2012
Time: Anytime - ONLINE Course
Keynote Speaker: ONLINE Course
Description: NALP (National Apartment Leasing Professional)
This course was developed to provide affordable, convenient, self-paced training for both new and experienced leasing consultants. This interactive NALP Online Course takes advantage of the online medium to create an engaging, effective learner experience.

Modules

• Keys to Success in Leasing
• Telephone Presentations
• Leasing and the Internet
• The Leasing Interview and Qualifying Residents
• Leasing Demonstration and Resolving Objections
• Rental Policies and Procedures
• Legal Aspects
• Market Survey
• Plus, the NALP Online Reference.
Location: NALP online
Costs: NALP Online can be purchased as a complete course for $299 for Members / $399 for Non-members or by the module (a total of 8 modules) for $39 per module for Members/$50 per Module for Non-Members.PAY FOR THIS COURSE HERE

Date: November 7, 2012
Time: 2 DAY CLASS
November 7 & 8, 2012
8:00 am - 5:00 pm each day
Keynote Speaker: In partnership with MAHMA, Midwest Affordable Housing Management Association
Description: LIHTC (and SHCM) Fundamental & Advanced Tax Credit Training course is ideal for owners, managers, asset managers, developers and site staff who need to understand the both the basics and the critical workings of Low Income Housing Tax Credits. Those who are new to the industry and those who want a better understanding. The second half of day-two will include the Specialist in Housing Credit Management Exam. Additional details about the SHCM designation and whether you qualify can be found below.
Tax Credit Comprehensives will cover the following areas:
Managing an LIHTC Community
Habitability & General Use Requirements
Full Time Students
Qualifying Residents & Households
Determining Resident Eligibility
Income & Employment—What is included and what is not.
Assets: Income vs. Assets, How to Calculate assets, Determining Cash Value, Real Estate, Personal Property, etc.
Certification & Recertification:
Recommendations, Waivers and Transfers
Set Asides, Target Units, Lease Requirements and Program Layering
On Going Compliance: File Maintenance, First Year Files, Project Information, Compliance Monitoring by State.
What is the LIHTC Program: History, Terms, Allocation & Continuing Eligibility.
Development: Project Wide vs Building by Building, Applicable Fractions, Qualified Basis, Annual Credit Amount, Credit Period.
LIHTC Program Requirements:
Maximum Allowance Incomes, IRS Forms, Unit Vacancy & Available Unit Rule,Bonds, Acquisition/Rehab.
Updates on: 8823 Audit Guide, Student Income/Exceptions, HUD Handbook 4350.3 Change 2
SHCM - Specialist in Housing Credit Management Exam
The Specialist In Housing Credit Management exam will be offered from 2 pm - 5 pm on October 8, 2008. After earning your SHCM certification you will be able to demonstrate your mastery of the housing credit program in the following ways:
LIHTC Program Regulations
Unit Eligibility
Applicant Eligibility
Certifications, documentation & record keeping
Monitoring and reporting compliance
How to become Certified:
Education—complete 12 hours of instruction in the housing credit field (LIHTC)
2) Examination— pass the SHCM exam
Professional Experience– minimum of two years of housing credit management experience
4) SHCM Code of Professional Conduct— Commit to a code of professional conduct.

Location: Brookmeadow Apartments
0-143 N. Brookmeadow Lane
Grandville MI 49418
MAP
Costs: PMA & MAHMA MEMBERS: $339 + $150 exam fee for SHCM Certification (optional exam)
Non-Members: $389 + $150 exam fee for SHCM Certification (optional exam)
PASSING EXAM IS REQUIRED FOR CERTIFICATION

Date: November 13, 2012
Time: 9:00 am - 12:00 pm
Registration at 8:30 am
Keynote Speaker: In partnership with MAHMA (Midwest Affordable Housing Management Association)
Saul Himelstein, President/CEO of The Inspection Group, Inc. presents the Top Ten Mistakes Everyone Makes When Preparing for REAC Inspections. Attendees will learn what the inspectors are looking for and how to eliminate problems before the inspection begins. Mr. Himelstein knows first hand what inspectors will be looking for, prior to working with the Inspection Group he served as a REAC inspector.
Description: Top Ten Mistakes Everyone Makes Concerning REAC
REAC Inspection. Two words guaranteed to strike fear into even the most seasoned manager's heart. Fear no more, we'll get you the inside scoop you need in order to help you ace your next inspection as national expert.
Location: Brookmeadow Apartments
0-143 N. Brookmeadow Lane
Grandville MI 49418
MAP
Costs: Members: $139
Non-members: $179

Date: November 15, 2012
Time: THURSDAY 11/15/2012
8:15 am - 8:45 am Breakfast
8:45 am - 9:00 am Welcome
9:15 am - 10:30 am SESSION 1
10:45 am - Noon SESSION 2
Noon - 1:00 pm LUNCH
1:00 pm - 2:15 pm SESSION 3
2:30 pm - 4:00 pm SESSION 4
4:00 pm - 6:00 pm COCKTAIL RECEPTION
FRIDAY 11/16/2012
9:15 am - 10:30 am SESSION 5
10:45 am - Noon SESSION 6
Keynote Speaker: Speakers to be announced
Description: PMAM GLAStar Education Conference
Location: Kellogg Hotel & Conference Center
Michigan State University
55 South Harrison Avenue
East Lansing, MI 48824-1022
Hotel Reservation Line: (800) 875-5090
MAP
Costs: $109 - Members of DMAA, PMAMM, WAAA, PMAWM, NMPMA
$139 - Non-members

Date: November 20, 2012
Time: 9:00 am - 2:00 pm
Keynote Speaker: Dennis Kennedy, IPA
Description: HVAC Certification
Section 608 - EPA
Section 608 of the Federal Clean Air Act requires that all persons who maintain, service, repair or dispose of appliances that contain regulated refrigerants be certified in proper refrigerant handling techniques.
Federal regulations require that persons who work with regulated refrigerants be certified. The certification exam verifies that the person has read and understands the requirements of the Federal Clean Air Act.
Location: PMA of West Michigan Training Center
2675 44th Street SW, Suite 303
Wyoming MI 49519
MAP
Costs: Members: $129
Non-Members: $159

Date: December 4, 2012
Time: Anytime -- ONLINE LEARNING
Keynote Speaker: ONLINE Course
Description: CAM (Certified Apartment Manager)
The Certified Apartment Manager (CAM) course includes:

* Management of Residential Issues
* Legal Responsibilities
* Human Resource Management
* Fair Housing
* Marketing
* Property Maintenance for Managers
* Risk Management
* Financial Management
* Community Analysis

Programs may be taken as standalone seminars or as a complete course to earn the industry designation.
Location: CAM online
Costs: Members: Designation Course $699
Non-Members: $799
Individual Modules:The cost for each module is $175 for Members and $200 for Non-Members, and the Community Analysis module (to be completed last) is $50.PAY FOR THIS COURSE HERE

Date: December 5, 2012
Time: Anytime - ONLINE Course
Keynote Speaker: ONLINE Course
Description: NALP (National Apartment Leasing Professional)
This course was developed to provide affordable, convenient, self-paced training for both new and experienced leasing consultants. This interactive NALP Online Course takes advantage of the online medium to create an engaging, effective learner experience.

Modules

• Keys to Success in Leasing
• Telephone Presentations
• Leasing and the Internet
• The Leasing Interview and Qualifying Residents
• Leasing Demonstration and Resolving Objections
• Rental Policies and Procedures
• Legal Aspects
• Market Survey
• Plus, the NALP Online Reference.
Location: NALP online
Costs: NALP Online can be purchased as a complete course for $299 for Members / $399 for Non-members or by the module (a total of 8 modules) for $39 per module for Members/$50 per Module for Non-Members.PAY FOR THIS COURSE HERE

Date: December 19, 2012
Time:
Keynote Speaker: Presentation of Board of Directors, Members and Volunteers Appreciation
Description: PMA Annual Holiday Celebration Gift Basket Silent Auction

Location:
Costs: Members: $25 in advance / $30 at the door